There are a lot of examples of how IoT solutions and other smart devices can be applied in the hospitality sphere. First of all, smart hotel solutions can be applied to common facilities like bathrooms, hotel rooms, reception desks, gym services, event spaces, and even guest services staff. Connected devices can enhance smart room customization, optimize attendance of conference rooms, help with advertising gym services, and improve the overall guest experience.
In hotel rooms, IoT-connected devices can facilitate and simplify a lot of processes. First of all, a traditional room key can be replaced by a phone app, mobile keys, or electronic key cards. Traditional room keys can easily be lost or stolen, which makes it really difficult to control door locks. Smart locks, on the contrary, can be blocked at any time if an electronic key is lost and are usually connected to occupancy sensors, so a receptionist may form room scheduling, which can make it easier to schedule cleaning.
Other smart solutions that can be applied in a room service include integrated IoT security devices to prevent the smallest possibility of theft, voice-controlled customer service, IoT-based air conditioning systems, and smart TVs. All the above mentioned services, when connected to the wireless networks can be accessed using a simple mobile phone or online portal of a hotel. A smart TV system can help guests to watch programs online, or record the translation. IoT security devices, in turn, include asset tracking technology, emergency lighting, location data on the hotel room’s items, and smart locks that can be blocked remotely. A simple room key in comparison to smart door locks could never guarantee such a level of safety as well as location-based information, and that is why IoT systems should be integrated not only to satisfy guest preferences but also to ensure guests are safe.
Moreover, IoT devices can help hotels manage inventory and optimize resource usage. By using IoT, hotel brands can improve the guest experience and boost their reputation in the hotel industry. With active IoT projects, you can enhance hotel services by automating various operations, including housekeeping requests, managing last-minute room shuffles, and smart room customizations. IoT smart hotels can keep track of all assets, help with airport check-in counters, search for local transport links and nearby attractions, as well as lead customer experience close to perfect.
Some global actors of the hotel industry have already integrated the Internet of Things devices into room service and hotel rooms. For example, smart mirrors have exploded in the hotel industry and offer guests a new level of comfort. Electric mirrors connect to a smartphone or tablet and provide a private-style concierge service within the rooms. The first smart mirror was introduced at Marriott’s new Sinclair hotel. These mirrors are installed directly into guest rooms mirrors and are designed for tablet viewing, so you can enjoy television channels like HBO, Disney and ESPN as well as find out about hotel accommodations near places of interest. Such a solution will positively influence customer experience and outline hotels from the competitors.